privacy policy

Privacy Policy – Kayan Al-Mutawassit Company

Kayan Al-Mutawassit Company for Trade, Import, and Export is committed to protecting the privacy of personal data of all users, customers, and partners, and undertakes to process this data in accordance with international best practices in data protection, as well as in compliance with relevant laws and regulations.

1. Scope of Application

This policy applies to all personal data collected through:

The company’s website
E-commerce platforms (including “Al-Wasit” platform – pending launch)
Official social media channels
Direct transactions with customers and partners

2. Types of Data Collected

The company may collect and process the following types of data:

Identifying data (name, company name)
Contact data (phone number, email address, physical address)
Commercial data (order details, transactions, invoices)
Technical data (IP address, device type, browsing history on the platform)
Payment data (when using electronic payment services, without directly storing sensitive information such as card numbers)

3. Legal Basis for Data Processing

The company processes personal data based on:

User consent
Execution of a contract or service
Compliance with a legal obligation
The company’s legitimate interests, provided they do not conflict with user rights

4. Purposes of Data Use

Data is used for the following purposes:

Providing commercial services and managing operations
Facilitating buying and selling processes through digital platforms
Improving user experience and developing services
Communicating with customers and providing technical support
Sending important notifications or updates
Complying with legal and regulatory requirements

5. Data Sharing

The company may share data on a limited basis with:

Service providers (e.g., shipping, electronic payment, technical support)
Business partners within the scope of service
Government or regulatory authorities when legally requested

The company undertakes to ensure that all parties comply with data protection standards.

6. Data Transfer Outside the Country

In the event of data transfer outside the country, the company ensures that necessary measures are taken to guarantee an adequate level of protection, in line with international standards.

7. Information Security

The company applies strict technical and organizational procedures to protect data, including:

Data encryption when necessary
Anti-breach protection systems
Access control policies
Regular security system reviews

8. Cookies

The company uses cookies to improve user experience, including:

Saving user preferences
Analyzing performance and usage
Improving digital services

Users have the right to control cookie settings through their browser.

9. Data Retention

Data is retained only for the period necessary to achieve the specified purposes, or as required by applicable laws and regulations.

10. Data Subject Rights

Users have the following rights:

The right to access their data
The right to rectify data
The right to request deletion (“right to be forgotten”)
The right to restrict or object to processing
The right to data portability (where technically feasible)

11. Payment Data Protection

The company undertakes not to store sensitive payment data (such as card numbers). Such data is handled through accredited and trusted payment service providers.

12. E-commerce Privacy

Within the framework of developing the “Al-Wasit” e-commerce platform, the company is committed to: